We offer a 30-day preview policy on all items.
To preview items, just add them to your shopping cart. When it comes time to checkout, select "30-Day Preview" as the payment option.
So, how does this work?
Once you receive an order from us, please examine the material carefully and critically for 30 days. Your preview period begins the day you receive the items and we don’t count vacation days. It’s OK if you take a few extra days. If you need a lot more time, please let us know. After previewing, you should do one of the following:
1) Pay for the items using the enclosed invoice.
This will gain you wonderful teaching materials and keep our employees off the streets.
2) Return all items to us.
You don’t have to tell us why; we know your budget for audiovisuals was just reduced to $0.49 for the fiscal year. DO be sure to include a copy of the invoice or packing list, or at least a sheet of paper with our invoice number scrawled on it. Please don’t make us play “guess who sent this box”. Although you do get to pick up the return shipping costs, please make sure your ultra-efficient business office DOES NOT pay for the items you return. Having to return all that money each year is depressing.
Use UPS, FedEx, insured mail, etc. Hang on to your shipping receipt just in case the package vanishes in transit. File it in that pile of stuff you plan to throw out next year. You don’t need a return number, or even to let us know its on the way.
Send Returns To:
641 W. Lake St.
Chicago, IL 60661
3) Return some items to us and keep the rest.
Sound tricky? Not really. Return the items you don’t want and we’ll immediately send you a revised invoice for what you kept. See the section above for shipping info. Here’s the confusing part. If your business office insists on issuing a purchase order for the items you kept, be sure they mark the order “Do Not Duplicate”. If they don’t, we might think it’s a new order and send you a duplicate shipment. That’s a real hassle for you and us. We DO NOT need confirming purchase orders.
What's the catch?
We think our policy is pretty fair, and all we ask is that you be fair to us too. We may not credit some returns if they are excessively damaged. We may not credit you if the materials are missing. Please make sure and send back the tape or disc, along with the cover! Sometimes people forget to eject them. Also, some facilities like to put lots of stickers on the items. Please wait to sticker the materials until AFTER you know you're keeping them.