Going more deeply into conflict and communications issues, we learn a practical process for conflict management and resolution. The only “how to” video of the series, this program lays out a process – a structure – for ways to open up communications between parents and teachers or caregivers, and to discover mutual understanding and respect.

The conflict management process shown is called RERUN – Reflect … Explain … Reason … Understand … Negotiate.

We see this process in action, with role-played conflicts about:

• Discipline
• Children’s privacy
• Self-feeding
• Subtle power plays

27 minutes.
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Teaching Guide

Diversity Workbook (PDF Format)