We often feel comfortable with people like ourselves and awkward when dealing with those who are different. Who’s “different”? People from different cultures or social classes, members of older generations, and those with unusual body sizes or visible physical disabilities can seem very different. Overcome these communication barriers:

• Learn how to speak comfortably with someone with a heavy accent.
• Recognize cultural differences in body language.
• Remove unconscious barriers and stereotypes.

29 minutes.
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